Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to submit a return request.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Items must be free of pet hair, odors, stains, makeup, deodorant marks, perfume, smoke, or any other signs of wear or use. Returns that do not meet these conditions may be refused.
Items returned in a condition that prevents them from being resold as new may be refused.
Please review product descriptions, sizing information, color options, and product photos carefully before placing your order. Returns will not be approved based solely on overlooked product features, sizing information, colors, or details that were accurately described or shown in the product listing.
Please keep your original order confirmation email until you are certain you will not need to make a return, as it contains the link required to access our return portal.
How to Start a Return
All return requests must be submitted through our automated return portal, which can be accessed from your original order confirmation email.
We do not process return requests submitted by email, phone, or social media.
If you cannot locate your original order confirmation email, please contact us at sales@1550outdoors.com, and we will be happy to resend it so you can access the return portal.
Once your return request has been approved:
- A prepaid return shipping label and detailed return instructions will be sent to you in a separate email.
- If you do not receive this email, please check your spam or junk folder before contacting us.
- Unless the return is the result of our error (such as receiving the wrong or a defective item), original shipping charges are non-refundable, and the cost of the prepaid return shipping label will be deducted from your refund.
- Do not ship your return until you have received your approved return label and instructions.
- You have 14 days from the date your return is approved to ship your return.
- If your return is not shipped within 14 days, your return authorization will automatically expire and be closed. Any new return request will be subject to our current return policy.
Please do not ship items back without first submitting your return through the return portal and receiving an approved return authorization, return shipping label, and return instructions. Returns received without prior authorization through the return portal will not be processed. Unauthorized returns become the responsibility of the customer, and Fifteen Fifty Outdoors is not responsible for items returned without an approved return authorization.
Return Address:
Fifteen Fifty OutdoorsDamages and Incorrect Items
Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at sales@1550outdoors.com so we can evaluate the issue and make it right.
Claims for damaged, defective, missing, or incorrect items must be reported within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or reimbursement.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Perishable goods (such as food, flowers, or plants)
- Personal care products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you have questions about whether an item is eligible for return, please contact us before placing your order.
Exchanges
If you would like a different size or item, the fastest way to receive it is to return your original purchase through our return portal and place a new order.
If we made an error with your order (such as shipping the wrong item or incorrect size), please contact us immediately and we'll make it right.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, your item must be in the same condition that you received it—unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Original shipping charges are non-refundable. Unless the return is due to our error (such as receiving the wrong or a defective item), the cost of the prepaid return shipping label will also be deducted from your refund.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@1550outdoors.com.
Important Return Information
We reserve the right to refuse any return that does not comply with this policy or that shows signs of wear, use, damage, alteration, misuse, or any condition that prevents the item from being resold as new.
Returns determined to be fraudulent, abusive, or excessive may be denied. We also reserve the right to refuse future orders from customers who repeatedly violate or abuse our return policy.
While we strive to apply our return policy consistently, we reserve the right to make exceptions on a case-by-case basis when circumstances warrant.
By placing an order with Fifteen Fifty Outdoors, you acknowledge and agree to the terms of this Return Policy.