FAQs
Frequently Asked Questions
📧 Email Tip: Many of our order confirmations, shipping notifications, and return emails are sent automatically. If you're waiting for an email from us, please check your Spam or Junk folder before contacting customer service.
Orders
When will my order ship?
Most orders ship within 3–5 business days. During holidays, product launches, sales, or other high-volume periods, processing times may be slightly longer.
You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you don't receive it, please check your Spam or Junk folder before contacting us.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
You can also view your order status anytime by clicking "View Order" in your original order confirmation email.
If you can't find your shipping confirmation email, please check your Spam or Junk folder.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations cannot be guaranteed.
If you need assistance, please email us as soon as possible at sales@1550outdoors.com, and we'll do our best to help.
Shipping
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on orders over $100 within the continental United States.
Orders under $100 are calculated at checkout based on your shipping address.
My package says "Delivered," but I can't find it.
Please first:
- Check around your home or business.
- Ask family members or neighbors.
- Contact your local post office or shipping carrier.
If you're still unable to locate your package, please contact us and we'll be happy to help determine the next steps.
Returns
How do I start a return?
Returns must be submitted through our automated return portal.
Simply open your original order confirmation email, click "View Order," and then select "Return Items."
Please keep your original order confirmation email, as it contains the link to access our return portal.
If you can't find it, please check your Spam or Junk folder first. If it's still missing, email sales@1550outdoors.com, and we'll gladly resend it.
Can I request a return by email?
No.
All return requests must be submitted through our automated return portal. We do not process return requests submitted by email, phone, social media, or direct message.
Where is my return label?
Once your return request has been approved, your prepaid return shipping label and return instructions will be sent in a separate automated email.
If you don't see it, please check your Spam or Junk folder. If it's still missing, contact us and we'll be happy to assist.
How long do I have to ship my return?
Approved returns must be shipped within 14 days of approval.
Return authorizations automatically expire after 14 days if the package has not been shipped.
Do I have to pay for return shipping?
Unless the return is due to our error (such as receiving the wrong item or a defective product), the cost of the prepaid return shipping label will be deducted from your refund.
Original shipping charges are non-refundable.
Can I exchange an item?
The quickest way to receive a different size or style is to submit a return through our return portal and place a new order.
If we made a mistake with your order, please contact us immediately and we'll make it right.
Products & Sizing
What brands do you use?
We carefully select quality apparel from trusted manufacturers to ensure comfort, durability, and a great fit.
Our most common apparel brands include:
- Adult Tees: Comfort Colors®
- Youth Tees: LAT Apparel®
- Toddler Tees: Rabbit Skins®
Occasionally, certain designs or specialty items may be printed on a different premium garment. If so, the product description will clearly identify the garment being used.
How do your shirts fit?
Most of our apparel has a relaxed, true-to-size fit.
Our Comfort Colors® adult tees feature a relaxed fit with a soft, garment-dyed feel that customers know and love.
Please refer to the size chart on each product page before placing your order.
If you're between sizes, many customers prefer sizing up for a more relaxed fit.
Are your shirts pre-shrunk?
Most of our garments are made from high-quality, pre-shrunk fabrics. As with any cotton apparel, minimal shrinkage may occur if garments are washed or dried using high heat.
For the longest life, we recommend washing garments inside out in cold water and tumble drying on low heat or hanging them to dry.
Do you offer size charts?
Yes! A size chart is available on each applicable product page to help you choose the best fit.
What's the difference between a Pocket Tee and a Standard Tee?
Pocket Tees feature a functional front chest pocket and are clearly identified in both the product title and product photos.
We encourage customers to carefully review all product descriptions, sizing information, and photos before placing an order.
Why does the color look different than it did on my screen?
We do our best to accurately represent product colors. However, colors may vary slightly due to differences in monitor, phone, and tablet screen settings.
Customer Service
I received the wrong item or a damaged item.
Please inspect your order as soon as it arrives.
Claims for damaged, defective, missing, or incorrect items must be reported within 7 days of delivery.
Email us at sales@1550outdoors.com, and we'll make it right.
How can I contact customer service?
The best way to reach us is by email:
We do our best to respond during normal business hours.
About Fifteen Fifty Outdoors
What does "1550" mean?
The name 1550 comes from the address of our family farm in rural Georgia.
It's more than just a number—it's home. It's where our love for hunting, fishing, farming, bird dogs, horses, and the outdoors began, and where the traditions that inspired our brand continue today.
What is Fifteen Fifty Outdoors?
Fifteen Fifty Outdoors is a family-owned apparel brand inspired by hunting, fishing, farming, bird dogs, horses, and the outdoor lifestyle.
Every design is created to celebrate the traditions we grew up with and the memories made outdoors with family and friends.
Where Traditions Live On.
Where are your products designed?
Our apparel is proudly designed by Fifteen Fifty Outdoors in Portal, Georgia.
We carefully select premium garments from trusted manufacturers—including Comfort Colors®, LAT Apparel®, and Rabbit Skins®—and decorate them with our original designs inspired by hunting, fishing, farming, bird dogs, horses, and the outdoor lifestyle.
Where are you located?
We're proudly based in Portal, Georgia, where the traditions behind our brand are still lived every day.
Need More Help?
Before contacting us, please check your Spam or Junk folder for any order confirmations, shipping notifications, or return emails, as automated emails can occasionally be filtered by your email provider.
If you still need assistance, we'd love to help!
Thank You
Thank you for supporting our small, family-owned business.
Every order helps us continue the traditions that inspired Fifteen Fifty Outdoors, and we truly appreciate you being part of our story.
Whether you're in a duck blind before sunrise, walking behind a bird dog, casting a line, working on the farm, or simply spending time with family, we're honored that you've chosen to take a little piece of Fifteen Fifty Outdoors with you.
Where Traditions Live On.